Give clients online access
to their valuable information

MR Web has been completely rewritten for security, speed, convenience and customization. Use MR Web 8’s new features to market your business, such as putting the sign-in module on your home page, so users visit your site every time they sign into MR Web.

Top new features in MR Web 8:

• Case-based Repository – Store all case-related files in the repository, so clients can quickly access them by case name and/or other search criteria. Get new clients by offering them access to an online case repository during the pre-discovery period.
• Downloadable Invoices – Online invoices include payment history and a downloadable PDF version, so you don’t have to email clients a copy of a lost invoice. They can get it quicker themselves from their online office.
• Online Order Form Integrated into Case Manager – Clients can request records directly from their order calendar, making it easier for them to order from you again. And because MR Web 8’s order form is “smart,” they don’t have to key in a lot of information. They can simply copy an existing order and update it. Also, much of the information in the order form is entered by selecting items in drop-down menus or clicking checkboxes. This further reducing the need for typing, which speeds up the process and reduces errors. And when a client sends in a request, it’s immediately listed in their online calendar as a pending request.
• Windows and Mac Compatible – Clients who prefer to work on Macs can use your MR Web 8.
• Multi-Browser Compatibility – Users can access your MR Web through Internet Explorer or Firefox on Windows or Firefox or Safari on Mac.
• Home Page Log-in – Increase visits to your company web site by adding MR Web 8’s log-in fields to your home page. Clients sign into MR Web 8 from your site, giving you a chance to communicate with them every time.
• Customizable Welcome Pages – After clients sign in, they are greeted by a main screen that contains a brief site overview as a default. You can change this content to anything you want any time you want. Advertise new services, announce important events — anything you wish to tell your clients can be included on their main pages.
• Customizable Lists of Services – Clients select from services you specify when ordering records online. Selecting services from your custom list means quicker ordering and no more inconsistent service descriptions or misspellings. It also provides a way to passively market your services to clients because they can see a full and accurate listing of all of your services whenever they order records.
• Secure and interoperable – MR Web 8 has been rewritten from scratch using the Microsoft .NET Framework 2.0 to make the program more secure and interoperable.
• Fast page loads – MR Web 8 generates the HTML for its pages locally within the browser, and only downloads JavaScript calls and the actual data (using AJAX [asynchronous JavaScript & XML]) when requested by the user. This technique significantly reduces bandwidth consumption for MR Web, and pages load quickly since the payload coming down is much smaller in size, and the rest of the layout does not have to be redrawn on each update.

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Searchable online status reports

You have to keep your clients up-to-date on the status of their records requests. Maybe you send your clients printed status report at least once every two weeks, which translates into a lot of time and money spent to update all of your clients on all cases. Even worse, a printed status report is usually inaccurate by the time a client receives it because status can change daily.

Online MR Web status reports are different — because MR Web is hooked directly into your MR8 database, the online status of any record is always current. As soon as you enter any information into your MR8, it’s available in MR Web.

Clients can quickly know the up-to-the-minute status of any record any time of day, 365 days a year with a simple check of their online status reports.

And online status reports are searchable, so clients can find information easily — much easier than searching through paper copies of status reports.

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Electronic delivery of documents

If you already scan records for archival purposes, you can offer your clients online record viewing — a convenience for them and a time saver for you.

Electronic document delivery is easier than sending client records. For example, when they are doing medical summaries and can't locate some records at their office when the nurse needs to review them — instead of having to call you for another copy, they can look at the records online. They don't have to wait for a physical copy anymore.

And if they want hard copies, they can download and/or print any of the viewable records from their browser.

Online record viewing is optional in MR Web. If you don’t want to upload records, you don’t have to. But if you already scan records for your archives as TIFFs or PDFs, making them available online in MR Web’s repository is an easy way to add value to your services.

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Up-to-the-minute financial information

With MR Web, your clients have round-the-clock access to their current financial status and activity. They can check which orders have been invoiced, which invoices they have paid, and what balances are outstanding.

They can view their overall account activity, or just the activity in a particular time frame or for a specific case. They can also view individual invoices’ details online.

With current financial information at their fingertips, they can provide better service to their own clients too. For example, they can search balances by case and quickly find information on expenses when settling a case.

In the same way, if they are working under a cap set by an insurance company, they can keep tabs on how much they have spent so far. Or if a third party is paying, they can easily see if the third party has paid yet.

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Around-the-clock online ordering

With MR Web, your clients can order records online and you can import their requests in your MR8 database automatically.

Your clients don’t have to type up order sheets anymore, they can do it online. They will save time and reduce errors because they can copy an existing request, enter just the information that’s new, and send it as a new request.

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Easily accessible anywhere in the world

All your clients need to use your MR Web site is access to the Internet on any computer running the latest version of Internet Explorer or Firefox on Windows or Firefox or Safari on Mac — there’s no special application to install or learn, and they don’t have to use any hard disk space for their information. Their data stays on your server.

Secure, restricted access

You assign each client their own unique user ID and password, so they can access their own records and information only. They can’t access anyone else’s area of your MR Web, and no one else can access their area.

* Please note: MR Web 8 requires MR8 record retrieval firm software, which is available as a stand-alone product for purchase or on a subscription basis.