Keep your MR office running smoothly
OMTI offers three levels of software maintenance plans for MetaRecords
clients, so you can choose the right one to meet your needs. For
more details, download the MR
Support Plan PDF. To sign up, contact OMTI
Sales.
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Telephone, OMTI Live online chat & remote
support**
(9 am – 5 pm CST, M–F, excluding holidays) |
$250/incident,
except OMTI Live not available |
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24x7 KnowledgeBase support |
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eNewsletter |
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Email & fax support |
not available |
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Update release |
not available |
automatic |
full service |
MR Server re-installation & database
moving service |
$250/
incident |
$250/
incident |
• |
Extended service hours |
not available |
not available |
fee based |
Priority call-back |
not available |
not available |
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Custom programming |
not available |
not available |
fee based |
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n/c |
$ 750/yr |
$1,500/yr |
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Available only to clients who bought MR
prior to January 1, 2002. |
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Remote access requires
a browser that allows ActiveX Controls to be installed by
MR Support. (PC Anywhere, or any other alternative remote
access tools that allows MR Support to connect, is also
acceptable.) |
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Standard software maintenance and its benefits
are included free for the first year after purchase.
If you subscribe to MR8 instead of purchasing it, Standard suppport
is included in your monthly rental fee.
Whether you subscribe or buy, Premium support is available
for an additional fee.
After the first year of purchase, annual software
maintenance contracts are mandatory and payable in advance.
Software maintenance plans do not include:
- Training
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Form or legal changes
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Hardware or third-party software maintenance and support
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Disaster recovery
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Off-business-hour support, except for Premium users (fee-based)
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Creating or altering company logos for invoices
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Custom programming
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