November 2008–January 2009

Legal Support Firm Software

PRODUCTS

SUPPORT

Current webinar schedule:

Calendar	12/9
Production & Billing	12/11

All sessions take place at 10AM Central Time.

RB SERVICES

Training & consulting help you get the most out of your RB system

To ensure that your business can start using RB8 as soon as possible, your key people need training first. At a minimum, we require that 2–3 people from your office take RB8 training before you “go live” with your new RB8 system. For example, your calendar, billing and accounting managers should be trained before you upgrade to RB8.

Another key element in successful implementation is a proper plan. That is why we consult with you — before training begins — to help you plan your RB8 implementation and set up RB8 to work for your business. This initial phone consultation takes about 2 hours. Afterwards, you will be able to customize RB8 to your business and begin training.

Both RB8 Essential Training and the initial phone consultation are included in each RB8 purchase. If you want additional training, we have webinars in the 2 major areas of RB: Calendar and Production/Billing. For the smoothest integration if RB8 into your workflow, we recommend that you include our optional on-site training. And if you need workflow analysis or other business consulting, we can provide custom services for your business.

New RB8 webinars return

All new to cover the major update, RB 8.3, we are offering webinar sessions on the 2 most vital areas of RB8: Calendar and Production/Billing.

Sessions are 75 minutes long and limited to 10 connections per session. First come, first served. Sessions cost $25 per connection, payable in advance, and you must register at least 72 hours in advance.

Webinars are not hands-on training, so you do not need to connect every staffer who is attending training if they can share a screen and a speaker phone. To train a group at a time, you can hook up a computer to a projector so everyone can see the screen easily.

Learn RB8 at your own pace, without leaving your desk

RB8 Essential Training is available on CD-ROMs and online. All RB8 system purchases include a set of training CD-ROMs. If you prefer, you can also watch training movies online. Online training movies are free to registered RB users.

Train on-site with a custom program

For best results, we recommend our on-site training. If your staff requires extra attention to make the switch to RB8, or you prefer a live instructor, or you need a training program tailored to your unique business requirements, we offer on-site training of 1–3 days that can be tailored to your business needs.

Get focused attention on your business operations

Bring in a ReporterBase expert to analyze your business processes on-site and make sure you are getting 100% out of your ReporterBase system. Our management consulting services can also help you expand into new business areas while increasing revenues in existing markets.

RB8 set-up workflows

In addition to training, there are a series of steps to take before “going live” with RB8:

New Purchase workflow

Upgrade workflow

Need more training CD-ROMs?

You can make as many copies of the RB8 Essential Training package as you want. If you would like to purchase additional sets, the Essential Training package is available for $50, plus shipping. Contact RB Sales to order.