• Eliminate the hassles of maintaining your own server or repository storage with MR9’s cloud based system.
• No worries about server crashes, lost data or forgotten back-ups.

• Store all files related to a case, order, service item, firm or invoice for quick retrieval.
• Give controlled online access to clients to view and download documents. (Requires MR Connect plug-in.)

• No need for Word on everyone’s work station to manage forms, letters & other documents that use MR data.
• Includes mail merge.
• Comes with a complete set of legal forms, including Affidavits, Notices of Delivery, and Custodian letters. Use them as is or edit to fit your business.

• Create groups of forms (packages) to print, instead of printing individual forms.
• Create as many packages as you need.
• Each package can include an unlimited number of forms selected from any category.
• A package can be emailed as a single PDF file with all of the included forms bookmarked for easy navigation.
• Match interrogatories to packages on the fly.
• Attach scopes automatically to relevant documents within packages.

• More production time-savers:

  • MR9 automatically compiles a master report from the day’s turned-in work orders that lists by order everything that needs to be done, plus how many and for whom.
  • Designate multiple parties to bill and their requested services with a few clicks.
  • Apply custom invoice headers to individual or multiple invoices with a  single  click.
  • Mark up any service item using either a  percentage or a flat amount.

• Select locations your field agents visit regularly from a database instead of re-keying location information each time.
• Zip code database automatically populates city, state & country fields.
• Assign default expeditors for specific locations.
• Your expeditors can sort and group daily call lists by who handles the release of information (ROI) for a location, in addition to the location's name.
• Keep track of the facilities doctors are/were affiliated with.
• If a client provides an inaccurate location name and you replace with a more accurate name, Order Confirmations list both names so the client doesn't get confused.

• With MR9 your financial reports can meet SOX document-compliance requirements, assure your officers, investors and clients of your business’s financial health and integrity.
• When an attorney sends you a deposit for an upcoming case, keep track of it as a retainer from the firm. When you later generate an invoice to that firm, MR9 alerts you to the retainer. Process each invoice against the retainer, until the retainer is used up or the case ends.
• At the end of a case, any retainer amount left over is refunded to the client.
• Instead of posting COD invoices, MR9 tracks them separately until paid or cancelled. You can view an aged list of all outstanding CODs and delete all CODs more than a certain number of days old.
• Make your collection effort more efficient and productive with MR9’s collection tools, including reports, automatic letters, follow-up alerts, collections note log, and the ability to call up and email copies of disputed or unpaid bills from the central repository.
• Un-editable log-style notes can be cancelled, but not edited or deleted, so you maintain a complete audit trail.
• MR9 is HIPAA compliant.
• Automatic alerts for client-crucial information, such as outstanding retainers or collection reminders, display onscreen when received and also appear in the recipient’s Message Center.

• Maintain rich account profiles and prioritize accounts (firms).
• Enter standing service requests and preferences for each contact, which will appear as defaults for their new requests and when processing work orders.
• Each contact can have an unlimited number of assistants and seniors (for example, lead attorneys or paralegals — anyone who oversees a case). Assistants appear in the Ordered By field for new requests. Seniors can be granted online access to all activities associated with the contact. (Requires MR Connect plug-in.)
• You can keep track of the custodian fee limit, if applicable, for each attorney.
• Link multi-branch firms together under their parent firm. Then search for business activities across all branches at the parent level, in addition to the individual office level.

• More client servicing capabilities:

  • Use MR9's Marketing Inquiry tool to come up with lists of lost clients and other categories. Careful evaluation and categorization let you select the most valuable clients to target, then develop individualized strategies to retain/win back those clients.
  • Send instant text messages from within MR9 to clients’ cell phones. Text messages are more reliable than calls to cell phones and do not interrupt the recipient’s busy day.

With the optional MR Connect plug-in:

• Store all case-related files in MR9's repository, so clients can quickly access them online by case name and/or other search criteria. Win new clients by offering them an online case repository during the pre-discovery period.
• Clients can request records from their online office, making it easy for them to order from you. And they don’t have to key in a lot of information: They can copy an existing order and update it, mostly by selecting items in dropdown menus or clicking checkboxes.
• When ordering records online, clients select services from lists you create, which translates into quicker ordering with no inconsistent service descriptions or misspellings.
• When a client sends in an order online, it’s immediately listed in their online orders as a pending request.
• Online invoices include payment history and a downloadable/printable PDF version, so you don’t have to email clients a copy of a lost invoice. They can get it quicker themselves from their online office.
• Clients can pay invoices — including COD — online. Payments are for the current outstanding amount including all fees and charges.

• MR Connect online office plug-in:

  • Win new clients by offering them an online case repository, fast becoming a requirement for most large cases.
  • Update your MR Connect content whenever you wish: Advertise new services, announce important events, anything you wish to tell your clients. Customize contents of automated emails clients receive from your MR Connect.
  • Customize MR Connect to match your company website’s colors.
  • Build client loyalty with easy online ordering, which makes it likely they will order from you again.
  • Service lists in online order forms market your services because clients see a full and accurate listing of all of your services whenever they order records.