User guide accessible in multiple forms

In MR9 you can look up how to use functions in several ways. In addition to a downloadable PDF of the User Guide in the Help menu, you can also page through the interactive version there and jump to different pages using hyperlinks. You don’t have to wait for a download to finish, then open it in another program.

The interactive guide is also available as contextual help throughout the system by clicking the Help button on any screen.

Find out what changed in any update

MR9 has an Update History function. If you want to know what has been added to MR9 or fixed and when, you don’t have to search the updates section of our website. You can use this function instead.

Look up answers to FAQs & other information

In the FAQs/KnowledgeBase function you can find answers to frequently asked questions and other information, including step-by-step tutorials of different functions.

Access live support & online training inside MR9

MR9 offers 2 options for live help accessible under the Help menu: Team Viewer and Live Chat. Instead of having to visit our website to access live help, you can do it within MR9.

Live Chat allows you to communicate with OMTI Support technicians via instant messaging. And Team Viewer is an all-platform support system that allows our technicians with your consent to remotely control your device to solve issues you are having with MR9.

You can also access MR9 training videos and the rest of the Help Center from the Help menu’s Online Training option.

Report issues & maintain a paper trail

Access support tickets where you can report problems you are having with MR9 or MR9 Connect in the Report Issues function. Your input and responses from the support team are saved in the function so you can check on the progress of the resolution of your issue, respond to any requests from the support team, and re-visit the issue at any time.

Send us your ideas to improve MR9

Previously there was the Idea Collaborator on our website for sharing your ideas on how we can improve MR products and services. Now you don’t have to leave MR9 to tell us your ideas to improve MR9, you can tell us in the Suggest Ideas function. You can see if anyone else had the same idea and add your vote/comments to it. Or if you are the first with an idea, you can submit it and follow its progression there.

It works the same as the Idea Collaborator. You enter detailed descriptions to help people understand your suggestions. And you provide feedback and votes on others’ suggestions to help us understand which features would be popular and worthwhile to include in future versions. Plus our development team uses it to communicate directly with you about your ideas if they have questions or feedback.