Easier to apply payments received

Receivables workflow has been rethought for MR9. No more separating single-payment checks from multi-invoice payments before you start working. You can easily apply a check or retainer to one or more invoices at a time.

Plus if a client has any retainer amount outstanding in MR9, it appears automatically when you select that client in Receivables so you don't overlook a retainer. You don't have to select Retainer as the payment type first to see if a client has a retainer balance.

Flexible, more useful Aged A/R report 

MR9 eliminates the Collection Manager function used in MR8 to handle collections. Instead the Aged A/R Report in MR9 is interactive, so after you compile the report to see who owes you the most money the longest, you click each hyperlinked firm name in the report to get all of their contact info, plus see the record of what collections actions you have already pursued with them. You don’t have to go to a separate function anymore.

Responsive report

In MR8 the Aged A/R report is static. You can customize it with your search parameters, but once you hit the Search button, MR8 produces a report that is read/print/export only. We found out that’s not enough for how you really work.

This report generated a lot of complaints and suggestions in the Idea Collaborator, because it’s vital to your business — it’s how you get paid. So we remade it with your ideas to make it more useful and to fit the more flexible logic of browser-based MR9.

Interactive grid

The major difference in the new Aged A/R report you will notice right away is that it is an interactive grid of clients and their unpaid invoices. The default view lists clients with unpaid balances in descending order by the ones who have the largest amount outstanding in the oldest time period — the clients you want to go after first. However you can sort the grid by any of the columns, so you can view the list in ascending or descending order by any time period, grand total owed, firm name or number, assigned collector, or COD status.

If you want to see reports for prior time periods, you can set a different date to age outstanding invoices from. You can use search filters to find invoices for a single firm or all of the firms connected to a single Parent Firm (AKA headquarters). If you view by Parent Firm, you can choose to have all of the firms listed separately or combine all outstanding invoice amounts of the subsidiaries under a parent firm together into one row.

Hyperlinks and dropdown menus give you instant access to any information you might need to contact clients, answer their questions, follow up quickly, and get paid.

Hyperlinked firms

Firm names in MR9’s Aged A/R report are hyperlinked to their profiles in your system so you can click one to pull up all of their contact information plus the rest of their details instantly — including all of their invoices, their 90-day payment history, and any collections notes to review. You can even send collection letters to firms — including the relevant invoices — directly from Aged A/R search results.

After accessing a firm from the Aged A/R Report, you can easily:

1. Contact the firm.
2. Record your current action.
3. Enter any notes about the situation.
4. Set reminder date/time for follow-up.
5. Designate a follow-up person to receive the reminder.

Hyperlinked monthly totals

In addition to the hyperlinked firms, monthly outstanding balances are hyperlinked too. Clicking one of them brings up a list of the client’s unpaid invoices for that month — along with contact information so you can easily refer to specific invoices while on the phone with the client.

Extra useful too is that this list of the client’s monthly outstanding invoices are all hyperlinked to their details. So you have ALL the facts when talking to the client about getting paid. You can even click a button to send them a copy of any overdue invoice — either the original or current invoice (which includes all current fees and late charges).

Choose time periods to review

MR clients wanted more time periods for Aged A/R reports. This isn't feasible in print — one report could end up being 100s of pages, and no one would want to print that out. So in MR9 we made a report that can include 12+ time periods in one interactive report. If the results are too long to fit the screen, they scroll.

MR9’s Aged A/R report has expanded the number of monthly periods you can list on the report up to 12, so you can view a year’s worth+ of A/Rs in one report. You can choose to view unpaid balances for 6 months, or any other time period up to 12 months, plus a column for outstanding balances beyond the monthly periods listed.

Finally, if you do want a static report for your records or other purposes, you can export it to an Excel spreadsheet or generic file with or without individual invoice details. Once exported you can also print the report.

Email collection letters

If you want to send collection letters to clients instead of or in addition to calling them, MR9 includes a set of customizable collection letters like MR8. You can print and mail them traditionally as in MR8, but you can also email them directly from within MR9.

Another interactive report

While not as big a change as the Aged A/R Report re-design, another more useful report in MR9 is Voided Invoices. Instead of the static MR8 version, in MR9 all of the listed voided invoices are hyperlinked so you can easily view any invoice information without leaving the function.

New function

After posting payments for outstanding invoices, you can use the new Send Payment Receipts function to send payment receipts to the Bill To or Sold To clients.

Renamed functions

MR8’s Payments is called Receive Payments in MR9.

MR8’s Other Transactions is called Enter Other Transactions in MR9.

MR8’s Daily Registers is called Daily Register in MR9.

MR8’s Statements is called Send Statements in MR9 and also includes MR8’s Summary Invoice’s functionality.

MR8’s Paid Invoice Report is called Paid Invoices in MR9.

MR8’s Voided Invoice Report is called Voided Invoices in MR9.

MR8’s Collection Manager is called Collection Letters in MR9.