DIY custom reports from the cloud
August 23, 2018: OMTI has developed a plug-in for MR8 Cloud users who want to create their own custom reports using their MR data in 3rd-party applications. The Data Reader plug-in provides a dedicated connection from a company’s registered device(s) to their MR database in the cloud so they can use their MR information in their own custom reports or other applications.
Moving to MR8 Cloud: ‘a no-brainer’
(While this is a story about RB8 Cloud, we think MR clients will appreciate a user's perspective about moving to the cloud.)
November 15, 2016: Christine Phipps, owner of Phipps Reporting Inc., switched to RB8 Cloud with a little nudge from a big hurricane named Matthew. She shared her story to help others disaster-proof their businesses.
Phipps Reporting has been on RB8 for 6 years, during which time it became one of the biggest firms in Florida. When it came time to get a new server, Christine considered RB8 Cloud instead, which eliminates the need for a new server, but she was concerned about the financial impact:
"We have offices across Florida, and we have our data in-house. I knew that as we had more data in the cloud, RB would charge us more."
She ultimately decided to switch to RB8 Cloud because it would be more cost-effective than a new server. However, before she could sign the contract, Hurricane Matthew hit.
“Because of the hurricane, we had to close the office. I paid all my employees to stay home Friday. If we had RB8 Cloud, I would have been operational that Friday – I would have been operational serving clients during the hurricane.”
OMTI switched Phipps Reporting over to RB8 Cloud that weekend. Christine and her IT technician are both happy to be on the cloud with no more server worries or expense, plus the peace of mind that RB8 Cloud represents: 99.95% uptime and no loss of data.
Christine is convinced RB8 Cloud is the best system for running her business — or any court reporting business, so she asked us to share her story. “Luckily for us with hurricanes, we have 4-5 days warning; but in places like Tornado Alley, or where there are volcanoes, earthquakes – moving to RB8 Cloud should be a no-brainer.”
To find out more, read the full story.
Team MR conference
Did you attend the free online Team MR conference?
OMTI held our first-ever Team MR conference, Feb. 25, 2016. The free online conference featured demonstrations and explanations of new features in MR8 and MR Web 8 updates, which were released the same day.
New features for MR8 and MR Web were developed based on user suggestions in the Idea Collaborator. These are the first MR updates to come out of the Idea Collaborator, and our first Team MR conference to explain MR updates.
Ted Yoo, OMTI's Technical Support Manager, explained and demonstrated how to use the Idea Collaborator and encouraged attendees to use this valuable tool for improving MR products and services.
He also explained the concept of MR Cloud to see if attendees would be interested in OMTI developing something similar to our popular new RB8 Cloud for their industry. We will be sending a survey to all MR users soon to see if there is enough interest in this service to develop it for our MR users.
Use our ‘online offices’ for managing your OMTI accounts
Like MR Web online offices, OMTI has added online access for our clients to our system. You can use your online office to get copies of invoices, manage subscriptions and more.
Give staff who use OMTI products access to your online office, so they can use features like the Idea Collaborator, where users can post suggestions for new features in OMTI products, and vote on other users’ suggestions.
All users have an online training calendar so they can check their schedule for learning OMTI products.
Users can manage their support tickets here too.
This is also the place where you can find the OMTI KnowledgeBase. The KnowledgeBase is where you can look up information about your OMTI products, such as what was updated, added or fixed in MR8 and MR Web and when.
Visit the customer portal page to see the list of everything you can do in your online office and to sign in.
You decide who can access your office and at what level
Most areas of the customer portal are open to users. An exception is the Billng area, where you designate who has access, such as your accounting department. These designated users receive automated notices from our system when it bills your credit card. They can use your online office to download, print, and pay invoices, and add, update or change which credit card to use for each product you subscribe to.
Another exception is that only users you designate as Admin-level can enter new users, restrict users’ access, and update company information in your online office.