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ReporterBase > Services > RB9 > Updates: 2024202320222021 • 2020 • 2019

RB9 & RB Connect 2020 updates

In February 2020, we began including videos demo-ing new features. This page covers features added in 2020.

ReporterBase 9.16

Release date: November 27, 2020


ReporterBase 9.15

Release date: October 27, 2020

Top features

  • Use date range for batch notifications   

    When sending Job Confirmations/Cancellations and Assignment Notifications/Cancellations:

    • Date field has been changed to Date From/To fields so you can search by a date range of up to 30 days.
    • Job Confirmations/Cancellations’ Date From defaults to today’s date.
    • When either Date From or Date To is blank, the date in the other field will be used for both dates in searches.

    Send Job Confirmations/Cancellations

    Send Assignment Notifications/Cancellations

  • Task-level repository added   

    A new repository has been added for files you want to give to resources assigned to tasks. Instead of assigned resources getting all of the items uploaded to the job repository, you can easily send them documents related to their task and/or make the files available in their RB Connect.

    When emailing resources their Assignment Notifications, you can automatically attach certain file types from the Task-level repository. Set which files types to attach in System Preferences. Task-level files appear in the Repository pane of jobs in resources’ RB Connect.

    With the new Task-level repository, a new Date Type has been added. You can use Order Date as the Date Type when searching all repositories or just the Task-level repository.

  • Go to Shipping directly from Turn In   

    Shipping button has been added to Turn In detail screens.

  • Automatically apply sequentially numbered stamps to exhibits   

    Automatically number PDF exhibits with stamps that include RB9 job information as they are uploaded to the Witness-level repository.

    Create as many stamp templates as you want that include exhibit numbers and RB9 job information automatically with the new Exhibit Stamps function.

    Plus you can allow resources to apply stamps automatically to exhibits when uploading them via RB Connect during turn in.

  • Apply custom stamps to PDF Transcripts without leaving RB9   

    Stamp RB-PDF Transcripts “original” or “certified copy,” or any other stamp you set up in RB9 with the new PDF Transcript Stamps function.

    Set up as many stamps as you want and customize their look in the new PDF Transcript Stamps function.

  • Change job status in Shipping function   

    Job Status field has been added to the New/View/Edit Shipment window. You can change Job Status to Shipped in New/Edit Shipment window by selecting Change Status to Ship option.

  • Faster payment processing when 1 check is paying 1 invoice   

    New One Check One Invoice option in Receivables > Receive Payments simplifies applying a payment when a single check covers a single invoice.

  • Continuously add payments in Receive Payments function   

    Instead of clicking the New button in the main Receive Payments grid to apply payments, you can now select Save & New in the Edit Payment window to continue to enter payments.

  • Include credit card processing fees in transactions   

    When processing credit card payments, you can break out the usage fees associated with them. There is now a field for that additional fee amount in Receive Payments. Amounts entered in this field appear in:

    • Processing Fee column in individual invoice’s Receivable Transactions grid in Invoice Inquiry.
    • Processing Fee column in individual payment’s Applied Payments grid in Receivable Transaction Inquiry.
    • Processing Fee column in Cash Receipts Register - Payments report.
    • Payment Processing Expenses account for the selected BUs in Cash Receipts Journal report.

    Processing fees are automatically applied when clients use RB Connect to pay online via PayPal.

    Set up credit card payment processing fee accounts in your business units, then when processing fees are applied to invoices in Receive Payments, they are included in the corresponding accounts.

  • Hide per unit rates in detailed invoices   

    New Business Unit option lets you produce detailed invoices without per unit rates displayed.

  • Debit late charges and finance charges from Debit Memo   

    When a client’s check bounces, you can include the entire balance, including late charges and finance charges, in Debit Memo.

  • Back up your RB9 database to your desktop   

    Use the new Download Backup File function in Tools to download backup files from up to 7 days ago.

  • Choose how to send contact’s their invoices   

    Select how your clients want to receive invoices from you in their Contact records (options are email, print, both, or don’t send). Then when sending invoices, you can change the method for specific invoices from their default in the Send Invoices results grid.

  • Include invoice, case, & job info in one custom report   

    In the Query Maker tool, you can use the new “Invoices+Jobs+Cases” data set to run queries that include information from invoice, job, and case fields in one list. For example, if you are running a query for invoices, your results can included the associated case numbers.

  • Totals appear in exported reports   

    Results grids display the footer’s total line when exported to Excel/CSV format.

  • More online payment vendors to choose from   

    In addition to PayPal you can select from these other vendors for your contacts’ Online Payment Method for paying invoices through RB Connect:

    • First Data/Payeezy
    • Square
    • Stripe

More update features

  • Add party to linked jobs with fewer clicks 

    When adding a party to either a case or a job, new Save & Edit option in the New Party panel lets you add requested services and/or add the party to all linked jobs without having to close, then reopen the party panel.

  • Reschedule old jobs  

    Previously, if a job was past its scheduled date, you couldn’t reschedule it; you could only copy the job and set a new date. Now this restriction has been eliminated, and you can reschedule these jobs.

  • List view job calendar defaults to tomorrow  

    Instead of blank date fields, Job Date From/To fields default to tomorrow’s date when opening Jobs (List View).

  • OAuth2 authentication added to email preferences  

    In both System Preferences and User Preferences, you can choose “SMTP with OAuth2 - Microsoft 365” option when setting up your email to enable OAuth2 authentication when using Microsoft 365 Office.

  • More search filters & results columns for jobs  

    Case Type has been added to the search criteria in both calendar views. Notation has been added to the search criteria in List View. Time Zone and Case Type columns have been added to the results grid in List View.

  • Expanded data entry fields  

    The amount of information you can enter into certain fields in jobs has been increased:

    • Notation field is now 24 characters long.
    • Scheduling Notes, Confirmation Notes, Resource Notification Notes, and Production/Billing Notes are now unlimited in length.
  • View Task Notes in results grids  

    You no longer have to go into individual tasks to read related notes. Task Notes now appear in the Tasks and Quick Assignments results grids. It is also one of columns whose order you can change in System Preferences > General > Rearrange Grid Columns.

  • Notation column added to Quick Assignments results grid  

    See at a glance if there are any special notes on jobs when assigning resources without having to click into every job.

  • Specialties & Requested Services added to Job Printout  

    Easily see if clients had special requests for any upcoming jobs to take into account when assigning jobs and also to remind resources of additional services that were requested.

  • Sort individual resource’s payable invoices when running payroll  

    In the Pay Resources results grid, you can sort each resource’s list of payable invoices by any of the columns in the sub-grid.

  • Include the full case name in Job Confirmations and other forms  

    The data field “Cases.CaseFullName” has been added to the following form templates:

    • Job Confirmations
    • Job Cancellations
    • Assignment Notifications
    • Assignment Cancellations
    • Contact Letters
    • Witness Letters
    • Other Letters
    • Collection Letters-Single Invoice
  • Search for jobs by resource in Turn In  

    Since reporters often forget or lose job numbers, you can now look up jobs by resource in the Turn In window.

  • Names instead of numbers appear in the Subject line in internal messages  

    To easily identify the messages without opening them, reminders sent from the Notes Log of:

    • A case contains the case name instead of case number in the Subject line.
    • A firm contains the firm’s name instead of firm number in the Subject line. Reminders sent from a firm’s Collections pane also use the firm name instead of number.
    • A resource contains the resource’s name instead of resource number in the Subject line. Reminders sent from a resource’s Certifications pane also use the resource name instead of number.
    • A location contains the location’s name instead of location number in the Subject line.
  • Resource assignment paper trail  

    When you assign a resource to a task (and if you remove a resource from a task), a log entry is made in the job’s Notes Log so you have a paper trail of resource assignments.

  • Allow contacts to request same-day jobs via RB Connect  

    If you set the option, “Do not allow new job request within this number of days (weekends are excluded)” to –1 in general job preferences in RB Connect, contacts can make job requests for the current date.

  • Resources can copy services to multiple invoices  

    When resources turn in jobs through RB Connect and generate multiple invoices, they can save time by using the new Copy Service To function to copy services from one invoice to others.

  • More rearrange-able grid columns 

    In addition to the new Tasks Notes appearing as a rearrange-able column in Tasks and Quick Assignments, other grid columns whose order you can change in System Preferences > General > Rearrange Grid Columns include:

    • Notation in Quick Assignments.
    • Time Zone and Case Type in Jobs (List View).

    (This option has been changed in RB 9.20 to user customizable grids.)

  • See current receivables transaction balances at a glance  

    Balance column added to Invoice Inquiry results grid.

  • Clients can reschedule jobs with a Request New status  

    Clients do not have to wait for you to acknowledge that you received a request before they can reschedule a job when the date/time changes or they made an error entering the job.

ReporterBase 9.14

Release date: August 10, 2020


Designate your RB Connect reply email address

You can now specify which email address appears as the sender in emails from RB Connect and which your clients and resources reply to. Enter the reply email address in the Sender’s Email field in the RB Connect Preferences General preferences window.

ReporterBase 9.13

Release date: July 19, 2020


Faster download speeds

The method for downloading and setting up RB9 pages in a browser has been changed to make the process faster and eliminate problems caused by slower-speed networks. Previously, if the end-user clicked a button before all background operations were finished, the operations would stop and nothing would happen as a result of the button click.

In this version of RB9, background operations are now 50% faster, lessening the likelihood of these types of errors and resulting in faster page loads for everyone.

ReporterBase 9.12

Release date: June 7, 2020


Speedier QuickBooks Integrator performance

QuickBooks Integrator was too slow when dealing with large amounts of data. This updated fixes that slow performance problem.

This table highlights the difference between QuickBooks Integrator converting RB9 data and inserting it into QuickBooks in the last version of RB9 and the current version, using an example of a database with over 30,000 invoices and 5 sets of data for each type of data:

QuickBooks Data RB 9.11 RB 9.12
Customer 18.59 14.54
Vendor 13.39 11.58
Invoice 309.72 19.39
Check 21.29 16.14
Payment 292.21 18.62
Credit 304.36 30.13

(unit: seconds)

As you can see, all types of data convert from RB9 and insert into QuickBooks faster — up to 16 times faster! In addition to this new built-in speed enhancement, be sure to always launch your QuickBooks application before using QuickBooks Integrator. With this simple fix, you will see over 300% faster performance.

ReporterBase 9.11

Release date: May 13, 2020

This release description includes videos of OMTI’s Director of Client Services Jason Yee demo-ing new features.

Top features

  • Search firms by contact improved   

    When you use the Search By Contact Name option in Lookup Firm windows, the results returned are listed by contact and firm name instead of firm name only, so you can more quickly located the correct firm.

    Also, when creating a new job, if you search by Contact Name, when you click the hyperlinked contact name in the search results, the New Job window automatically defaults to the contact's name in the Scheduling Contact field, eliminating the need to choose the contact again.

  • Keep a paper trail of your RB9 emails   

    You now have the option to always send yourself a blind carbon copy of emails you send through RB9. Set in User Preferences.

  • Resize multi-line input boxes to see entire entry   

    Multi-line input boxes in Edit windows are resizable. Drag the bottom-right handle of a multi-line box to grow the box so you can view the contents without scrolling. (Not available in Internet Explorer or Edge browsers.)

  • Search and edit linked jobs   

    If you use linked jobs instead of tasks for the video portion of a depo job or for other separate tasks of one job, those linked jobs now appear in job searches in the Calendar, so you can easily look up and edit those jobs separately from the main job they are linked to.

    Also, the Linked Job field in a job is now editable so you can link a job to an existing job, or delete a link between jobs.

  • Improved Job Printout layout   

    Information about each job on the Job Printout has been rearranged to be easier to read:

    • Essential job information, such as date, time, job type, and ordering client are in the header of each job, which also makes it easier to distinguish between jobs on the page.
    • If a job entry doesn’t fit at the end of a page, the entire job entry is moved to the next page so there are no entries split between pages.

  • Faster to add multiple witnesses   

    Save & New option added to New Witness screen makes it faster to add multiple witnesses to a job during turn-in by keeping you in the New Witness screen.

  • Print addresses on envelopes   

    In addition to DYMO labels for correspondence and packaging, you can now generate a PDF file of addresses positioned to print on standard envelope sizes or create your own custom layout.

  • Use popular queries to make custom reports  

    Instead of writing your own queries from scratch in Query Maker, download queries written by RB9 staff and other users to generate reports that are most commonly requested but are not in RB9 yet.

  • Mass update a firm’s contact notification emails   

    You can designate one contact’s email address to receive a specific type of notification email (Job, Invoice, Repository) for multiple contacts at a firm at once. You can also delete notification emails to some or all contacts at a firm at once.

    This is handy when someone leaves the firm who has been responsible for all the contacts’ accounting emails, for example. You can globally delete that email from the contacts’ list, then add the new email address. All in one function.

  • More merge options   

    You can now merge more list entries, retaining historical data but reducing the number of entries in a list and removing entries you don’t need. For a complete list of the new merge-able lists, see the update notice for ReporterBase 9.11 in the Knowledgebase.

  • Set different margins for condensed transcripts, word lists, and word indexes   

    When setting up PDF transcript templates, you can set different page margins for the full-size transcript, the condensed transcript, the word list, and the word index. You can also change them on the fly when creating RB-PDF Transcripts.

  • Set longer time-out intervals   

    For security reasons, RB9 automatically logs users out after a certain period of inactivity unless they indicate they want to stay connected. Now you can change the session timeout interval from the default 20 minutes to up to 60 minutes.

  • Canceled jobs easy to see in RB Connect   

    To make them stand out, canceled jobs appear in red in List view, and in red and crossed-out in Calendar view in both Contact and Resource sides of RB Connect.

    On Contact side:

    On Resource side:

More update features

ReporterBase 9.10

Release date: February 1, 2020

This release description includes videos of OMTI’s Director of Client Services Jason Yee demo-ing new features.


  • More secure with 2FA log-in   

    This update includes the option to use two-factor authentication (2FA) for logging in to RB9 and RB Connect. 2FA is a way to more securely confirm a user’s identity by adding a second factor to signing in with a user name and password. 

    Set up 2FA in RB9:

    Set up 2FA in RB Connect:

    In RB9 and RB Connect, 2FA uses a verification code that is sent to the user’s email address or mobile device, which the user then enters during sign-in to confirm their identity. Verification is per device, so users can set their device to require 2FA each time they log in (for example, on a public computer) or only the first time (e.g., on their dedicated work computer). Device verification is good for 2 years.

    Verify 2FA in RB9:

    Verify 2FA in RB Connect:

  • Easier to change billing contact when Bill To firm is same as Sold To firm   

    Previously, if the Sold To firm on a job, case, or invoice was the same as the Bill To firm, but the firm’s billing contact was different than the ordering contact, you had to reselect the firm in the Bill To section of the job party to select the correct contact. Now when you designate the Sold To firm as the Bill To firm, you can change the default Bill To contact by unchecking Same As Sold To,then using the Bill To Contact drop-down without losing the Bill To firm information.

    In Case Manager:

    In Jobs List View:

    In Turn In > New Invoice:

  • Aged A/R report for earlier time periods & more   

    The interactive Aged A/R report is even more useful with these 3 latest changes. You can now:

    1. Generate Aged A/R reports for prior time periods.

    2. See how many days old an invoice is in its Aged A/R detail screen. 

    3. See the Total Amount line in Excel spreadsheets exported using the Export with invoices button.

  • Daily Balance Log adjusted to work with new Aged A/R  

    Previously, the Aged A/R report was limited to aging accounts from today only. So if you wanted an A/R summary aged from a previous date, you used the Daily Balance Log. With the ability now to choose a different date to age receivables from in Aged A/R reports, discrepancies could occur between the 2 reports because Daily Balance Log used the date when receivables were posted but Aged A/R reports use the date when receivables are entered.

    If you have ever entered a receivables transaction without posting it the same day, you can see how that could be a problem when checking the Daily Balance Log posted amounts against an Aged A/R report for a prior time period because Aged A/R tracks invoices’ balances when receivable transactions are added to RB9, not when the receivables are posted. Daily Balance Log now uses the Entered Date instead of the Post Date to match the Aged A/R process.

  • More transcript options   

    PDF/A options have been added to RB-PDF Transcripts. PDF/A file formats are specialized versions of PDF files designed for archiving/preserving electronic documents. They differ from PDF by prohibiting features unsuitable for long-term archiving, such as attachments. This option is available for PDF transcripts created in RB9 and by clients exporting PDF transcripts from Transcript Packages in RB Connect and RB Connect Mobile

    PDF/A options for full-size transcripts:

    Two pages per sheet condensed transcripts option. You now can set up condensed transcripts with 2 ASCII pages per sheet, in addition to the original 4 pages per sheet. This option is available for PDF transcripts created in RB9 and by clients exporting PDF transcripts from Transcript Packages in RB Connect and RB Connect Mobile

    Multiple highlight colors in Transcript Packages. Contacts can set up multiple highlight selections in Transcript Packages in RB Connect and RB Connect Mobile defined by color and label. They can export all their highlights combined into one file or export them individually by highlight color.

    Set up & apply highlight colors:

    Export highlighted content by category:

  • Remove inactive contacts from notification threads automatically   

    When you move a contact to inactive status, you can choose to have their email addresses automatically deleted from notification email lists so they will no longer receive those emails.

  • Track resource certification expirations   

    You can add expiration dates to resources’ certifications, plus set a reminder date for your staff to send resources a notice to renew their certifications before they expire.

  • More flexible time-off requests   

    Resources can easily ask for time off by day, hour, or a longer time period. Longer time periods can be full days (like vacations), or specific periods in the days (like when taking a class).

  • More update improvements   
    • Send assignment notifications to resources by email and SMS simultaneously. (Calendar)

    • Job printouts can include scheduling notes. (Calendar)

    • Post and archive invoices at the same time.

      In Turn In:

      In Post Invoices:

    • Firm and Contact Results grids include Warning column. (Entities)
    • Multi-page statements include current page number of total page numbers to easily identify the page. (Receivables)

    • Users and Groups has mobile vendor option added for mobile phones. (Setup)

    • Assignment notifications can now have files attached from Firm repository. (System Preferences)

    • Can set End Time default for new jobs. (System Preferences)